Domain Authentication

One important step to getting started on Edelweiss360 is making sure the 360 mail server is added as an authorized sender for your domain. Having that configuration in place will ensure that emails sent through 360 reach your customers and stay out of spam folders (you may have done a similar configuration in the past for other mail services like Mailchimp or Constant Contact).

Before switching your store to Live Mode, which will enable you to begin sending campaigns, you will receive an email from no-reply@sendgrid.com with instructions and the records to be added to your DNS configuration.*

(If your Edelweiss360 onboarding is otherwise finished and you haven’t yet completed this process with us, please email 360support@abovethetreeline.com.)

The email will look like this…

…and the records to be added will look something like this:

All domain providers & their settings are a bit different, but generally, you should find an Edit DNS, Manage DNS, or DNS Settings page in your account with your domain provider. Once there, you’ll be adding the new records.

Determining which records go where can be a bit confusing. See below for a few examples. (The text you see in the screenshots above and below is not meant to represent exactly what you should enter when completing this process for your store. We will generate unique values for you.)

GoDaddy

In this example, the Host field in the Sendgrid email corresponds to the Host field in GoDaddy and the Data field corresponds to the Points to field.

Network Solutions

In this example, the Host field in the Sendgrid email corresponds to the Alias field in Network Solutions and the Data field corresponds to the Other Host field.

If Network Solutions returns an “Only alphanumeric and -.* are allowed” error message, you’ll need to switch to Classic View, which will accept the necessary special character in the s1._domainkey and s2._domainkey records.

Wix

In this example, the Host field in the Sendgrid email corresponds to the Host Name field in Wix and the Data field corresponds to the Value field.

*Note that if your domain is hosted by the ABA, they will take care of this for you.

Troubleshooting Tips

Coming soon